Server Monitoring Services

Whether Physical or Virtual, Leased or Owned, Vigilabo provides 24×7 Server Monitoring Services to ensure the health, operation and uptime of your critical server infrastructure.

Monitoring Server Health

In addition to monitoring uptime and availability of applications running on your servers, the underlying server health is critical. Vigilabo monitors standard health metrics, including Memory, CPU, Load, Disk Utilization, Bandwidth, Process Stack, Log Files, Syslog & SNMP Traps. High and Low thresholds may be added to any metric, and may also be time- or count-based to help reduce false positive alerts.

Server Monitoring Methods

Vigilabo utilizes both standard and custom polling methods. The most common methods are ICMP/TCP Ping, SNMP (v1/2/3), WMI/WinRM, XLM/CLI, Log Parsing, SNMP Traps, Syslog, SQL Queries and Synthetic Transactions.

Vendor and OS Agnostic

Vigilabo doesn’t discriminate or care what platform you run on. We support most major hardware platforms, cloud platforms and operating systems. We monitor servers from Dell, HP, Cisco, NetApp and EMC; EC2, Citrix and Azure cloud platforms; and Windows, Linux, Mac and UNIX operating systems. Custom SNMP MIBs are supported and custom development of monitoring scripts and pollers is available.

Server Support

Tier-1 Outage Remediation is also available for monitored servers. Common tier-1 efforts include restarting applications, rebooting servers, opening hardware support tickets and more. Vigilabo also offers customer-specific Tier-2 support for servers which includes things like backups, patch management, PowerShell & Bash scripting and Active Directory support. Tier-2 support may be incident or project based. Contact us for more information!

Event Log Monitoring

Vigilabo can parse server and application event logs looking for error codes, success/failure messages, specific text or other useful information and let you know the instant there’s a problem. We can even alarm if a log file stops incrementing or fails to get created in the first place. This can be extremely useful both in detecting problems before they impact your employees or customers.