As a cable system operator, there is nothing more critical than your Video, DOCSIS, FTTH and related IP/HFC networks. The last thing you want is customers calling, frustrated and annoyed, because of a preventable outage. With our fully-managed cable network monitoring platform, you’ll always be one step ahead.
At Vigilabo, we monitor both your physical network and your customer premises equipment, treating each CPE device as a point of intelligence. You’ll see which outages are power-related and which are due to damage or equipment failures so you know what needs to be worked on in each location. With our 24×7 fully-managed monitoring services, you can quickly determine overall plant health, detect outages and reduce truck rolls. We can even identify which of your customers are “sharing” set-top boxes to help eliminate fraud. You’re happier with the time and money savings, and your customers are happier with less downtime.
Vigilabo helps lower operating expenses through:
- Fewer truck rolls
- Improved maintenance
- Fewer customer calls
- Shorter MTTR
- Lower customer churn
- Higher revenues
This list isn’t just a bunch of marketing buzzwords. Case in point: 12 months into their deployment of Vigilabo, one of our tier-1 customers reduced truck rolls by over 1,000 per month directly as a result of using Vigilabo. This enabled them to: retire 4 older, problematic trucks; reduce call center headcount (through attrition) by 10 due to reduced call volume; increase VOD revenue simply by improving the percentage of 2-way set-top boxes; and significantly reduce MTTR due to aggressive improvements in plant maintenance using Vigilabo’s HFC health reports.